From HBR:

To effectively share information that is complex or personal, you often need to observe body language, hear tone and inflection, and be able to see what you’re talking about. For those purposes videoconferencing is the next best thing to talking face-to-face. At the other end of the spectrum, small, non-urgent requests are best suited to e-mail, instant messaging, or all-in-one platforms like Slack. Although this seems commonsensical, many people instinctively default to their preferred method of communication, which can lead to misunderstandings, conflict, and lost productivity.

Very true. And worth keeping in mind in a large school organization. FBOW: Email is non urgent.

The article is well worth a read to understand why remote work thrives in some companies vs others.

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March 26, 2015

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